EMS Training Software Support | Built by Field Professionals

Experience the Pipeline difference.

Working with Pipeline means partnering with EMS professionals who spend time in your world, understand your challenges, and continuously improve the platform based on real field experience and customer needs.

The Old Way	The New Way
Training software treats EMS as an afterthought with basic "enter a class" functionality that misses the complexity of EMS training.	Purpose-built EMS training platform designed by professionals who understand competencies, progressive protocols, and field training realities.
Software providers are impossible to reach for support and leave organizations to figure out implementation alone.	Accessible support team that answers calls and provides hands-on implementation assistance with no hidden setup fees.
Support teams can only provide product information but no industry expertise or best practices guidance.	Support from EMS professionals who provide best practices, implementation strategies, and solutions based on real field experience.
Expensive setup fees and hidden costs make implementation prohibitively expensive for many organizations.	Transparent pricing with white-glove implementation included - no surprise fees or additional charges for getting started.
Software development happens in isolation without understanding real-world EMS needs and challenges.	Continuous product improvement driven by field experience, ride-alongs, and direct feedback from active EMS operations.
Making changes or customizations requires expensive professional services or is simply not possible.	Flexible platform with included customization support and ongoing development based on customer needs and industry evolution.

The Old Way

Training software treats EMS as an afterthought with basic "enter a class" functionality that misses the complexity of EMS training.

The New Way

Purpose-built EMS training platform designed by professionals who understand competencies, progressive protocols, and field training realities.

The Old Way

Software providers are impossible to reach for support and leave organizations to figure out implementation alone.

The New Way

Accessible support team that answers calls and provides hands-on implementation assistance with no hidden setup fees.

The Old Way

Support teams can only provide product information but no industry expertise or best practices guidance.

The New Way

Support from EMS professionals who provide best practices, implementation strategies, and solutions based on real field experience.

The Old Way

Expensive setup fees and hidden costs make implementation prohibitively expensive for many organizations.

The New Way

Transparent pricing with white-glove implementation included - no surprise fees or additional charges for getting started.

The Old Way

Software development happens in isolation without understanding real-world EMS needs and challenges.

The New Way

Continuous product improvement driven by field experience, ride-alongs, and direct feedback from active EMS operations.

The Old Way

Making changes or customizations requires expensive professional services or is simply not possible.

The New Way

Flexible platform with included customization support and ongoing development based on customer needs and industry evolution.

Built by EMS professionals who understand your challenges.: Our team includes active EMS professionals who do ride-alongs and understand the realities of training, compliance, and field operations. We build solutions for problems we actually face.
White-glove implementation with no surprise fees.: Complete setup and configuration handled by our team. No expensive setup fees or being left to figure it out yourself. We ensure successful rollout so you can focus on training.
Accessible support that provides best practices, not just product info.: Get real support when you need it from people who understand EMS training challenges. We provide industry best practices and solutions, not just software documentation.

Support that gets EMS.

Pipeline support is different because we are EMS. Our team understands your challenges because we face them too. This means better solutions, faster implementations, and ongoing improvements that actually matter.

How is Pipeline support different from other software companies?: Our support team includes active EMS professionals who understand training challenges firsthand. We provide best practices and industry expertise, not just software troubleshooting. When you call, you speak with people who understand your world.
What does white-glove implementation include?: Complete platform setup, data migration, training program configuration, user training, and go-live support. No hidden fees or surprise charges - everything needed for successful rollout is included so you can focus on training instead of technology.
How does field experience influence product development?: Our team regularly does ride-alongs and works directly with EMS operations to understand real challenges. This field experience directly drives product improvements, new features, and platform enhancements based on actual needs rather than assumptions.
What happens when we need changes or have specific requirements?: Changes and customizations are part of our ongoing partnership, not expensive add-ons. We work with organizations to adapt the platform to their needs and incorporate feedback into continuous product improvements that benefit everyone.

Support that understands your world.

Experience the Pipeline difference.

The Old Way

The New Way

The Old Way

The New Way

The Old Way

The New Way

The Old Way

The New Way

The Old Way

The New Way

The Old Way

The New Way

Support that gets EMS.

Change the conversation from how do we roll this out, to when do we roll this out.